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Frequently Asked Questions

Answers to Common Questions

Can't find your answer? Please email our Client Services at info@gran-entrega.com.

• Q: What can I buy or sell using GRAN-Entrega?
  A: GRAN-Entrega is suitable for tangible, durable goods. Prohibited items include weapons and intangible goods. For more details, contact Client Services.
• Q: What is the Inspection Period?
  A: The Inspection Period is the time allotted for the Buyer or Seller to evaluate the goods. It starts the next business day after delivery and lasts as agreed upon by both parties. The receipt day is based on the courier’s delivery record.
• Q: Are international transactions permitted?
  A: Yes, we support international sales and purchases. Payments to GRAN-Entrega must be made in major currencies, and payments to Sellers are issued accordingly. Buyers and Sellers are responsible for all related duties and taxes.
• Q: How can a Buyer return goods to the Seller?
  A: Dissatisfied Buyers must return the goods in their original condition within 30 days.
• Q: What if the Buyer claims non-receipt of goods?
  A: The Seller is liable until the Buyer confirms receipt. Losses during transit must be claimed from the courier. A courier’s signature is required as proof of delivery.
• Q: How do I cancel a transaction?
  A: To cancel, contact our Customer Service by email, phone, fax, or chat, including your name and transaction details.
• Q: What happens if a transaction is cancelled?
  A: If a transaction is not completed for any reason, no fees are charged. Fees are only due upon transaction completion.
• Q: Where do you deliver?
  A: Delivery is made to the address specified by the buyer. Our agents will contact you prior to delivery; please ensure your contact details are accurate.
• Q: The seller committed fraud, what should I do?
  A: Your funds are protected with us, and we will process a refund on the same day.
• Q: Do you verify the seller and the goods?
  A: We rigorously verify both sellers and goods to prevent fraud.
• Q: Do you handle paperwork for vehicle transactions?
  A: Yes, we manage all necessary paperwork and export documents. You will receive all required documents to register the vehicle under your name.
• Q: What if the goods are incomplete?
  A: Payment to the seller is only made after you confirm satisfaction with the goods.

If the item does not match the seller's description and the buyer opts to return it, a full refund will be issued, and the seller will bear the service costs.